Auberge Burgundy Boutique Hotel & Spa
Terms of Use
Welcome to Auberge Burgundy Boutique Hotel & Spa (“Auberge Burgundy”, “we”, “our”, or “us”). By accessing our website, making a reservation, or using our services, you agree to the following Terms of Use. Please read them carefully.
1. General Conditions
Auberge Burgundy reserves the right to refuse service at its discretion where necessary to maintain the safety, comfort, and wellbeing of guests and staff.
Our accommodation is strictly for guests aged 12 years and older. By making a reservation, you confirm that all guests meet this age requirement.
All guests are expected to conduct themselves in a respectful manner and comply with house rules during their stay.
2. Reservations & Payments
All reservations are subject to availability and confirmation.
Payment terms, including deposits and cancellation policies, will be communicated at the time of booking and may vary depending on the rate or promotional offer selected.
Full payment may be required prior to arrival or at check-in, depending on booking conditions.
We reserve the right to cancel a reservation if payment terms are not met.
All prices are quoted in South African Rand (ZAR) and may be subject to change without prior notice.
3. Cancellations & Amendments
Cancellation policies vary depending on the rate booked and will be clearly stated at the time of reservation.
Failure to cancel within the specified cancellation period may result in a cancellation fee.
No-shows or early departures may incur full or partial charges.
Amendments to bookings are subject to availability and may result in rate adjustments.
4. Check-In & Check-Out
Standard check-in and check-out times will be communicated at booking confirmation.
Early check-in and late check-out are subject to availability and may incur additional charges.
Guests may be required to present valid identification upon check-in in accordance with South African regulations.
5. Health & Safety
We are committed to maintaining a safe and hygienic environment for all guests.
Guests must inform us of any medical conditions, dietary requirements, or special needs prior to arrival where relevant to their stay.
We reserve the right to refuse service if safety concerns arise.
6. Spa & Restaurant Services
Spa treatments and dining services are subject to availability and may require advance booking.
Cancellation policies may apply to spa appointments and private dining reservations.
Guests are responsible for informing staff of allergies or dietary restrictions prior to service.
7. Guest Property & Liability
While reasonable care is taken, Auberge Burgundy is not responsible for loss, theft, or damage to personal belongings during your stay.
Guests agree to use the hotel facilities, including pool and fireplaces, at their own risk.
Any damage to property caused by a guest may result in repair or replacement charges.
8. Website Use
The content on this website is for informational purposes only and may be updated without notice.
We do not guarantee that the website will always be available, error-free, or uninterrupted.
Unauthorized use of this website or its content is prohibited.
9. Personal Information
All personal information collected is handled in accordance with our Privacy Policy and applicable South African privacy legislation (POPIA).
10. Limitation of Liability
To the fullest extent permitted by law, Auberge Burgundy shall not be liable for indirect, incidental, or consequential damages arising from the use of our services or facilities.
Nothing in these Terms excludes liability where such exclusion would be unlawful under South African law.
11. Changes to Terms
We reserve the right to update these Terms of Use at any time. The latest version will always be published on our website.
Continued use of our services constitutes acceptance of the updated terms.