Auberge Burgundy Boutique Hotel & Spa
Privacy Policy
At Auberge Burgundy Boutique Hotel & Spa (“Auberge Burgundy”, “we”, “our”, or “us”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our website, make a reservation, or communicate with us.
By using our services or website, you agree to the practices described in this policy.
Information we collect
We may collect the following personal information:
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Full name
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Email address
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Telephone number
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Billing and payment details
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Reservation details (check-in/check-out dates, room type, preferences)
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Special requests or dietary requirements
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Identification details where required by law
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Communication records between you and our team
We may also collect limited technical data through our website, such as IP address, browser type, and usage data for analytics purposes.
How We Use Your Information
We use your information to:
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Process and manage reservations
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Communicate with you regarding your stay
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Respond to enquiries or special requests
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Provide personalised hospitality services
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Process payments securely
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Send booking confirmations and important updates
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Improve our services and guest experience
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Send marketing communications (only if you have opted in)
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Comply with legal and regulatory requirements
Legal Basis for Processing (POPIA Compliance)
We process your personal information:
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With your consent
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To fulfil contractual obligations (e.g., managing your reservation)
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To comply with legal obligations
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For legitimate business interests, provided these do not override your rights
Disclosure of Your Information
We do not sell or rent your personal information.
We may share your information with:
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Secure payment processing providers
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Booking engine and reservation management systems
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IT and website service providers
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Regulatory authorities if required by law
All third-party providers are required to safeguard your information and use it only for authorised purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.
While we take reasonable steps to protect your information, no online transmission is completely secure.
Data Retention
We retain your information only for as long as necessary to:
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Fulfil your reservation
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Comply with legal and tax requirements
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Resolve disputes
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Maintain business records
Your Rights
Under applicable privacy laws, including POPIA, you have the right to:
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Access your personal information
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Request correction or updating of inaccurate data
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Request deletion of your information (subject to legal requirements)
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Withdraw consent for marketing communications
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Lodge a complaint with the Information Regulator of South Africa
To exercise your rights, please contact us at:
Email: auberge@hermanus.co.za
Phone: +27 28 313 1201
Cookies & Website Tracking
Our website may use cookies to:
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Improve functionality
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Analyse website traffic
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Enhance user experience
You may adjust your browser settings to decline cookies if preferred.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with the revised effective date.
Contact Details
Auberge Burgundy Boutique Hotel & Spa
16 Harbour Road
Hermanus
Western Cape
South Africa
Email: auberge@hermanus.co.za
Phone: +27 28 313 1201